Online customer support is, for the most part, the best type of customer support. Most companies now offer email support, or even a live chat with a help desk representative. Less people use online help in favor of the telephone, but the phone always results in all kinds of problems. If you're a relatively savvy computer user, online customer service can't be beat! The perks of online customer service: no waiting/hold music, no sitting on hold, no misunderstanding what people are saying when they speak, no being transferred to seven different departments. Bonus: you have a written copy of everything the customer service rep promises you, so if your issue isn't solved, you can later prove you've asked them about it in the past. Representatives also seem to be much more friendly in a chat or email setting than over the phone. It's a win-win for everyone!
